Information We Collect

When you reach out to us for corporate floral arrangements or gift services, we gather information you choose to share. This includes your name, company name, email, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment details when you place orders, though processing is handled securely by our payment partners.

For our corporate clients, we may collect additional business details such as company registration information, preferred delivery times, and budget preferences. This helps us tailor our service to fit your business needs.

Our website automatically gathers certain technical information when you visit. This includes your IP address, browser type, device details, and how you navigate our site. We use this data to enhance site performance and understand how clients discover our services.

How We Use Your Information

We primarily use your personal information to fulfill orders and deliver excellent customer support. This includes processing orders, coordinating deliveries, sending confirmations, and following up to ensure satisfaction.

• Processing and fulfilling your flower orders and gift arrangements
• Communicating about order status and delivery timelines
• Providing customer support and responding to inquiries
• Improving our services based on your feedback and preferences
• Sending relevant updates about our offerings (with your consent)
• Maintaining records for business and legal compliance

We also utilize aggregated, non-personal information to understand market trends and refine our operations. For example, we might analyze which arrangements are most popular in different seasons to better plan inventory.

With your explicit consent, we may share information about seasonal selections, special promotions, or new services that could interest your business. You can opt out of these communications at any time by using the unsubscribe link in our emails or reaching out to us directly.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for marketing purposes. Your data remains within our business ecosystem and is shared only when necessary to provide our services or comply with legal requirements.

We collaborate with trusted service providers who assist in delivering our services. This includes payment processors, delivery partners, and flower suppliers. These partners are contractually obligated to protect your information and use it solely for the services they provide to us.

We may disclose your information if required by United Kingdom law, court orders, or government regulations. This includes compliance with GST regulations, business licensing requirements, and other legal obligations applicable to our operations in London and across United Kingdom.

Data Security and Protection

We take data security seriously and employ multiple layers of protection. Our systems use encryption for sensitive data transmission, secure servers for storage, and regular security updates to guard against threats.

Physical security measures protect our office systems, and access to personal information is limited to employees who need it for their duties. Our team receives ongoing training on privacy practices and data handling.

Payment details are processed through secure, encrypted systems that meet industry standards. We do not store full credit card numbers on our systems—this information is handled by certified payment processors specializing in secure transactions.

While we maintain strong security measures, no system is completely risk-free. We continuously monitor and update our security practices to address evolving threats and maintain high protection standards.

Your Rights and Choices

You have several rights regarding your personal information. You can request access to the data we hold, ask us to correct inaccurate information, or request deletion where legally permissible.

• Access your personal information and understand how we use it
• Request corrections to inaccurate or outdated information
• Ask us to delete your personal information (subject to business and legal requirements)
• Opt out of marketing communications while continuing to receive service-related messages
• Request details about how your data has been shared
• File complaints about our privacy practices

We keep your information only as long as necessary for business purposes and legal requirements. Order records are typically retained for accounting and warranty purposes, while marketing preferences are kept until you request removal.

When we no longer need your information, we securely delete or anonymize it. Some information may be retained longer if required by United Kingdom business laws or for legitimate business interests like preventing fraud.

Cookies and Website Technology

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies are small files stored on your device that remember your preferences and enable certain website features.

Essential cookies are necessary for our site to function properly – they enable basic features like page navigation and access to secure areas. These cookies don’t collect personally identifiable information and are automatically enabled when you use our site.

We use analytics cookies to understand how visitors interact with our site. This helps us identify popular content, optimize page performance, and improve user experience. This information is collected in aggregate form and doesn't identify individual users.

You can control cookie settings through your browser preferences. However, disabling certain cookies might affect some website features and your overall browsing experience.

Business Transfers and Changes

If Kavarindo Melux undergoes significant business changes such as mergers, acquisitions, or sales of assets, your personal information may be transferred as part of the transaction. We would inform you of any such changes and ensure that your information remains protected under privacy standards consistent with this policy.

In the unlikely event that we cease operations, we would ensure that your personal information is either securely transferred to a successor business (with appropriate privacy protections) or securely deleted according to data protection best practices.

Updates to This Privacy Policy

We may periodically update this privacy policy to reflect changes in our practices, services, or legal requirements. When we make significant changes, we’ll notify you by email or by posting a notice on our website before the changes take effect.

Minor updates for clarity or administrative changes may be made without prior notice. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

Children's Privacy

Our services are designed for businesses and adult consumers. We do not knowingly collect personal information from anyone under 18. If we learn that we have inadvertently collected data from a person under 18, we will promptly remove it from our systems.

Parents or guardians who believe we may have information from their child can contact us using the details below, and we will address the matter promptly.

International Data Considerations

Our primary operations are based in United Kingdom, and data is stored and processed within the United Kingdom jurisdiction. However, some service providers may handle data internationally. When this occurs, we ensure appropriate safeguards are in place to protect your information in line with applicable privacy laws.

We comply with United Kingdom data protection laws and regulations, including those related to business operations, financial transactions, and customer data handling. Our practices align with evolving privacy standards in United Kingdom's digital economy.